Registration Cancellation Policy

Notification of cancellation must be made in writing and sent to K.I.T. Group by email: The notification must include all the relevant information regarding the bank account to which a possible refund may be remitted. If the written notification of cancellation is received before 15 May 2020, a handling fee of EUR 50 will be charged. No refunds will be made for cancellations received after this date.

Refund requests will be processed after the congress only. They must be made in writing and sent to K.I.T. Group by email no later than 14 days after the congress. No refund request will be processed after this date.

Credit will not be given for unattended events or early termination of attendance. Refunds will be credited only to person / entity who /which paid the original registration.

Registration Name Change

A handling fee of EUR 50 will be charged for every name change to an existing congress registration. A registration form for the substitute attendee should be submitted, as well as a proof for the reduced fee if applicable. Name changes will only be accepted until the standard registration deadline indicating clearly the new and old name. After the standard registration deadline (11 August, 2020), all name changes must be carried out onsite.

Lost Name Badge

The official congress name badge must be worn at all times during the congress. Access to the congress facilities will not be granted without a proper name badge. If an attendee loses, misplaces or forgets the name badge, a handling fee of EUR 50 will be charged for a new name badge. Upon handing out a new name badge, the lost badge will become invalid.

Modification of the Congress Programme

K.I.T. Group and IFLA reserve the right to modify the programme, which is published as an indication only.

Cancellation of the Congress

In the event that the congress cannot be held or is postponed due to events beyond the control of the congress organisers (force majeure) or due to events which are not attributable to wrongful intent or gross negligence of the congress organisers, the congress organisers cannot be held liable by attendees for any damages, costs, or losses incurred, such as transportation costs, accommodation costs, financial losses, etc. Under these circumstances, the congress organisers reserve the right to either retain the entire registration fee and to use it for a future congress, or to reimburse the attendee after deducting costs already incurred for the organisation of the congress and which could not be recovered from third parties.